Privacy Policy

We only collect data we actually need to deliver the Services:

• Account data: name (if you choose to enter one), phone number, email address.
• Astrological inputs: birth date, time, and place — used to generate Kundali, Panchang, Numerology, and AI reports.
• Wallet & payments: transaction records, masked payment instrument details from Razorpay. We do not store full card numbers.
• Consultations: chat messages, attachments and timestamps (chats are not audio-recorded); call metadata (start time, duration, mode, rate, charges); reviews you leave; and audio recordings of call consultations — your voice and the astrologer's. We record a call only after you have accepted our recorded-call terms, and a "Recording" indicator is shown for the whole call. Video consultations are not recorded.
• Device data: Firebase Cloud Messaging tokens, Apple PushKit (VoIP) tokens, device platform and language — used solely to deliver notifications and incoming-call alerts.
• Diagnostics: crash logs and aggregated error telemetry via Sentry. We strip personally identifying information before transmission.
• Advertising measurement (VedJyotix customer app): limited app events, with device identifiers (an app-instance identifier; on iPhone the vendor identifier — the app never reads the iPhone advertising identifier, IDFA; on Android the advertising ID) and an approximate location that Google derives from your IP address. Google receives: app opens, screens viewed and time spent in the app (collected automatically), sign-up, the start of a consultation (free or paid; chat, call or video) and wallet recharges (order reference, amount and currency). Meta receives: app opens, sign-up, that you viewed an astrologer's profile (not which one), and the start and completion of a wallet recharge or store order (order reference, amount and currency). See section 9.

• Match you with verified Vedic astrologers and route consultations.
• Calculate Kundali, Panchang, Numerology, Gun Milan, and other Vedic computations from your birth inputs.
• Generate personalised paid astrology reports using AI (currently Anthropic Claude, via OpenRouter). We send only the data you submit and the chart we computed — no email, phone, or wallet history.
• Process payments through Razorpay; handle astrologer payouts through Razorpay X.
• Send transactional notifications: incoming call, session ended, wallet credited, payout completed.
• Diagnose crashes and improve reliability.
• Use consultation recordings and chat logs only to: resolve refund requests, complaints and disputes; detect and investigate fraud, abuse and harassment; protect the safety of customers and astrologers; comply with law and lawful requests; review the quality and conduct of consultations; and establish, exercise or defend legal claims. We do not use them for marketing or publicity, or to train or improve AI or machine-learning models, unless you give separate, specific consent.

Limited, named third parties — each plays a specific operational role:

• Resend — delivery of transactional email, including email sign-in codes.
• MSG91 — Indian phone OTP delivery.
• Razorpay & Razorpay X — payment processing and astrologer payouts.
• Neon — managed PostgreSQL database hosting (Singapore region).
• Firebase Cloud Messaging & Apple Push Notification Service — push and VoIP notification delivery.
• OpenRouter (Anthropic Claude) — AI report generation.
• Agora — real-time voice / video transport during consultations, and recording of audio call consultations. Consultation traffic is encrypted in transit.
• Sandbox.co.in — astrologer KYC verification (PAN, Aadhaar OKYC, bank account).
• Cloudflare R2 — encrypted storage of astrologer KYC documents and, in a separate private store, consultation recordings. Stored data is encrypted at rest (AES-256). Access to recordings is limited to authorised personnel on a need-to-know basis, and every playback is logged; if a dispute concerns your consultation, you may ask us in writing for the relevant extract or transcript.
• Google Cloud Translation — machine translation of consultation messages, and only when automatic translation is switched on. A single message is sent at a time, never a conversation; Google states it does not use the content to train or improve its translation models, and holds the text only in memory for long enough to return the translation. Your original message is always retained unchanged and remains the authoritative record. You can switch translation off at any time from the consultation screen, and we ask before it is ever used.
• Sentry — error and crash diagnostics.
• Google (Google Analytics for Firebase, Google Analytics 4, Google Ads) — measuring how our customer app and website are used and how our advertising performs and, on the website with your Marketing consent, showing our ads to people who have visited it — only as described in section 9. In the customer app we have switched off Google's use of this data for personalised advertising.
• Meta Platforms (Meta SDK in the customer app; Meta Pixel on the website, only with your Marketing consent) — measuring and delivering our advertising, as described in section 9. Meta may use event data it receives under its own terms to deliver and personalise ads.
• Amazon Associates Programme — affiliate links from the Astromall section. Amazon receives only that an affiliated click occurred; we do not pass your account data.